Effective Date: 01/01/2026

Welcome to Sisira Organics (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, services, and any related interactions with us, including purchases made through our online store, social media channels, messaging platforms, and other customer touchpoints.

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Us

Business Name: SISIRA ORGANICS
Website: www.sisiraorganics.com
Email: sisiraorganics@gmail.com
Phone: +91 807 428 0439
Address: Shop#5, Main Rd, Satyam Junction, Maddilapalem, Visakhapatnam, Andhra Pradesh 530013

2. Eligibility to Use

By using our website or placing an order, you represent that:

• you are legally capable of entering into a binding agreement under applicable law;
• the information you provide is accurate, current, and complete; and
• you will use our website and services only for lawful purposes.

If you are using the website on behalf of a business or another person, you confirm that you have authority to bind them to these Terms.

3. Products and Services

Sisira Organics offers products including, but not limited to, cold pressed oils, spices, millets, pulses, jaggery, snacks, wellness products, and related goods.

We make reasonable efforts to ensure that product descriptions, images, prices, weights, ingredients, and availability are accurate. However:

• minor variations may occur due to natural sourcing, packaging updates, lighting, display settings, or batch differences;
• product availability is subject to stock and sourcing conditions; and
• we reserve the right to modify, discontinue, or update any product without prior notice.

Nothing on the website constitutes a guarantee that every listed item will always be available.

4. Orders and Acceptance

When you place an order, it is treated as an offer to purchase the selected products. Your order is accepted only when we confirm it through an order confirmation, invoice, dispatch communication, or other express acceptance.

We reserve the right to refuse, cancel, or limit any order, including in the following circumstances:

• incorrect pricing or product information;
• suspected fraud, misuse, or unauthorized payment;
• product unavailability;
• duplicate or abnormal orders;
• delivery limitations; or
• any other legitimate business or legal reason.

If we cancel an order after payment has been received, we will process an appropriate refund in accordance with our refund practices.

5. Pricing and Payments

All prices displayed are in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without notice.

You agree to pay:

• the full listed price of the product(s);
• any applicable taxes, duties, levies, or statutory charges;
• shipping, delivery, packing, or convenience charges, where applicable.

Payments may be processed through secure third-party payment providers. By submitting payment details, you confirm that:

• you are authorized to use the payment method;
• the payment information provided is accurate; and
• the transaction is lawful.

We are not responsible for delays, failures, or errors caused by banks, payment gateways, processors, or network systems beyond our control.

6. Shipping and Delivery

We aim to process and dispatch orders within reasonable timelines. Delivery timelines are estimates only and may vary due to:

• location;
• courier partner performance;
• weather conditions;
• public holidays;
• operational constraints;
• stock availability; or
• events beyond our control.

Risk in the products may pass to you upon delivery, or upon handover to the logistics partner, depending on the applicable delivery arrangement.

You are responsible for providing accurate shipping details. We are not liable for losses, delays, or failed deliveries caused by incorrect or incomplete address, phone number, or recipient details.

7. Inspection on Delivery

You are encouraged to inspect the package at the time of delivery. If the package appears damaged, tampered with, or incorrect, please notify us promptly and retain relevant photos, packaging materials, and proof of delivery to support review.

8. Returns, Replacements, and Refunds

Returns, replacements, and refunds are subject to our separate Refund / Return Policy, if published, or our case-by-case customer support review where no separate policy is published.

In general, due to the consumable nature of many of our products, returns may be limited except where:

• the wrong product was delivered;
• the product was materially damaged in transit;
• the product was defective; or
• there is another verified issue attributable to us.

To request support, you may be required to share order details, photos, videos, batch information, or other reasonable evidence within the timeframe communicated by us.

Approval of refunds, replacements, or store credit remains at our reasonable discretion, subject to applicable consumer law.

9. Product Use and Consumer Responsibility

Our products are intended for lawful personal, household, gifting, or approved commercial use. You agree:

• to use products only as appropriate for their nature and intended purpose;
• to read labels, storage instructions, ingredients, and usage notes before consumption or use;
• to exercise caution in the event of allergies, sensitivities, or dietary restrictions; and
• to seek professional advice where necessary.

Any information shared on our website, labels, social media, or promotional materials is for general informational purposes only and is not intended as medical, nutritional, or therapeutic advice unless expressly stated.

10. Health and Wellness Disclaimer

Products sold by Sisira Organics, including oils, spices, millets, snacks, or wellness-related items, are not intended to diagnose, treat, cure, or prevent any disease unless specifically certified and stated by law.

Individual experiences may vary. Customers should consult a qualified healthcare or nutrition professional before relying on any product for a specific health condition, pregnancy-related use, child nutrition, allergy management, or therapeutic purpose.

11. Intellectual Property

All content on our website and related platforms, including but not limited to:

• brand name;
• logo;
• text;
• images;
• graphics;
• product descriptions;
• packaging designs;
• videos;
• downloads;
• design elements; and
• marketing materials

is owned by or licensed to Sisira Organics and is protected by applicable intellectual property and unfair competition laws.

You may not reproduce, copy, distribute, modify, publish, display, transmit, sell, or exploit any content without our prior written consent.

12. Prohibited Conduct

You agree not to:

• use the website for unlawful, fraudulent, deceptive, or abusive purposes;
• attempt to gain unauthorized access to systems, accounts, or data;
• interfere with the website’s operation or security;
• upload malicious code, spam, or harmful content;
• scrape, copy, or commercially exploit website content without authorization;
• impersonate any person or misrepresent your affiliation.

We reserve the right to restrict or terminate access for any misuse.

13. Third-Party Services and Links

Our website or communications may contain links to third-party websites, payment systems, social media platforms, delivery providers, or other services. These are provided for convenience only.

We do not control and are not responsible for:

• the content, policies, or practices of third-party platforms;
• failures or delays caused by third-party systems; or
• transactions or interactions you may have directly with third parties.

Your use of third-party services is governed by their own terms and policies.

14. User Communications

When you contact us, place an order, subscribe, submit feedback, or communicate through forms, email, WhatsApp, phone, or social media, you agree that we may contact you regarding:

• order processing;
• delivery updates;
• account or support matters;
• service notifications; and
• promotional or brand communications, where legally permitted.

You may opt out of promotional communications where such option is made available.

15. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Limitation of Liability

To the maximum extent permitted by law, Sisira Organics, its owners, employees, affiliates, service providers, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to:

• use of or inability to use the website;
• product unavailability;
• delayed delivery;
• third-party service failures;
• inaccuracies in non-material website content;
• allergic reactions, misuse, or improper storage by the customer; or
• unauthorized access caused by factors beyond our reasonable control.

Our total liability for any claim arising from a product or order shall not exceed the amount actually paid by you for the specific product or order giving rise to the claim, except where applicable law requires otherwise.

17. Indemnity

You agree to indemnify and hold harmless Sisira Organics and its affiliates, personnel, and service providers from and against claims, liabilities, losses, damages, costs, and expenses arising out of:

• your breach of these Terms;
• your misuse of the website or products;
• your violation of any law or third-party rights; or
• inaccurate information submitted by you.

18. Force Majeure

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, floods, fire, epidemic, pandemic, war, civil disturbance, strikes, transportation disruption, government restrictions, supplier failures, internet outages, or courier delays.

19. Changes to These Terms

We may update these Terms from time to time to reflect business, legal, operational, or regulatory changes. Updated Terms will be posted on this page with the revised effective date. Your continued use of our website or services after such updates constitutes acceptance of the revised Terms.

20. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or any purchase from Sisira Organics shall be subject to the exclusive jurisdiction of the courts located in [Insert City, State], unless applicable consumer law provides otherwise.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

22. Waiver

Any failure by us to enforce a provision of these Terms shall not constitute a waiver of that provision or any other rights.

23. Contact Us

For any questions, complaints, or legal notices regarding these Terms and Conditions, please contact:

Sisira Organics
Shop#5, Main Rd, Satyam Junction, Maddilapalem, Visakhapatnam, Andhra Pradesh 530013
Email: sisiraorganics@gmail.com
Phone: +91 807 428 0439
Website: www.sisiraorganics.com