Return and Refund Policy

Effective Date: 01/01/2026

At Sisira Organics (“we,” “our,” “us”), we take great care in sourcing, packing, and delivering our products. Because many of our products are food, grocery, consumable, wellness, and personal-use items, we maintain a strict return and refund policy to protect product integrity, hygiene, safety, and fairness to all customers.

By placing an order with us, you agree to this Return and Refund Policy.

1. General Policy

Due to the nature of our products, all sales are generally final. We do not accept returns, exchanges, or refunds once a product has been delivered, except in limited cases where:

• the wrong product was delivered by us;
• the product was received in a clearly damaged condition;
• the product was materially defective at the time of delivery; or
• the package was tampered with before delivery and this is reported properly.

Any exception will be reviewed strictly and only after verification.

2. Products Not Eligible for Return

For hygiene, safety, and quality reasons, the following are not eligible for return, exchange, or refund under normal circumstances:

• opened products;
• used products;
• partially consumed items;
• edible and consumable goods;
• oils, spices, millets, pulses, jaggery, snacks, and similar grocery products once delivered in acceptable condition;
• personal care or wellness items once opened or used;
• products damaged due to improper handling, storage, or use by the customer;
• products purchased during sale, clearance, promotional, combo, or special offer periods, unless defective or incorrectly delivered.

3. Eligible Cases for Review

A return, replacement, refund, or store credit request may be considered only if:

• you received a different product than what you ordered;
• the item was damaged during transit;
• the product packaging was visibly tampered with at the time of delivery;
• the item was missing from the order; or
• there is a verifiable manufacturing or packing defect present at delivery.

Approval is not automatic and is subject to our investigation.

4. Mandatory Conditions for Any Claim

To be considered, you must:

• contact us within 24 hours of delivery;
• share your order number, name, and contact details;
• provide clear photos and/or unedited unboxing video showing the issue;
• keep the product, original packaging, labels, invoice, and shipment box intact until the claim is reviewed;
• ensure that the complaint matches the item delivered and has not arisen from use, mishandling, or storage after delivery.

Claims raised after the allowed reporting period may be rejected without further review.

5. Unboxing Video Requirement

For high-value, fragile, damaged, leakage, tampering, wrong-item, or missing-item claims, an unedited parcel opening video may be mandatory.

The video should clearly show:

• the sealed package before opening;
• the shipping label;
• the opening of the package in one continuous recording; and
• the product condition inside.

Without sufficient evidence, we reserve the right to reject the claim.

6. Non-Refundable Situations

Refunds, replacements, or returns will not be provided in cases including:

• dislike of taste, aroma, texture, or natural variation in color;
• minor packaging dents that do not affect product quality;
• change of mind after purchase;
• mistaken order placed by the customer;
• failure to read product description, size, quantity, or usage details before ordering;
• delay caused by courier, weather, public holidays, or events beyond our control, where the product is ultimately delivered in acceptable condition;
• incorrect shipping address or phone number provided by the customer;
• refusal to accept delivery;
• inability to deliver due to customer unavailability;
• claims made without valid evidence;
• products stored improperly after delivery;
• natural differences between batches of traditionally sourced or minimally processed products.

7. Return Approval Process

If your claim is accepted after review, we may, at our sole discretion, offer one of the following:

• replacement of the same product;
• replacement with a similar product of equal value;
• store credit;
• partial refund; or
• full refund.

The remedy offered will depend on stock availability, the nature of the issue, verification results, and applicable law.

We reserve the right to decide the most appropriate resolution.

8. Return Shipping

If we approve a return:

• you must follow the return instructions provided by us;
• the item must be unused and in the same condition in which it was delivered, wherever applicable;
• the product must be packed securely in original packaging as far as reasonably possible.

If the return is approved due to our error, verified transit damage, or wrong product dispatch, return shipping may be arranged by us or reimbursed only if pre-approved.

We will not reimburse self-shipped returns that were sent without our written approval.

9. Replacement Policy

Where a replacement is approved:

• it will be processed subject to stock availability;
• if the exact item is unavailable, we may offer an alternative item, store credit, or refund at our discretion;
• replacement timelines may vary based on product availability and delivery location.

10. Refund Policy

Where a refund is approved:

• the refund will be processed to the original payment method where feasible;
• if the original payment method is unavailable, refund may be issued through another lawful mode determined by us;
• shipping fees, handling charges, payment gateway charges, convenience fees, COD fees, or promotional discounts may be excluded from the refund unless the issue is solely attributable to us.

Refund processing timelines may vary depending on banks, payment gateways, and financial institutions.

11. Partial Refunds

In certain situations, only a partial refund may be granted, including where:

• only part of the order is affected;
• the damage or issue is limited and does not justify full refund;
• promotional discounts or bundled pricing were applied;
• a partial resolution is commercially and reasonably appropriate.

12. Cancellation Before Dispatch

Orders may be eligible for cancellation only if they have not yet been packed, processed, or dispatched.

Once an order enters packing or dispatch stage, cancellation may be refused.

Any approved refund for cancellation may be subject to deduction of applicable payment processing or administrative charges, where legally permissible.

13. Refusal of Abusive or Fraudulent Claims

We reserve the right to reject any claim that appears:

• false, abusive, unreasonable, repetitive, or fraudulent;
• unsupported by evidence;
• inconsistent with product condition or order history; or
• intended to misuse our policies.

In such cases, we may also restrict future orders or customer access where reasonably necessary.

14. Natural Product Disclaimer

Many Sisira Organics products are naturally sourced, traditionally processed, and batch-dependent. As a result, there may be reasonable variations in:

• aroma;
• shade;
• texture;
• grain size;
• spice intensity;
• sedimentation;
• seasonal character.

Such natural variation does not constitute a defect and is not a valid reason for return or refund.

15. Damaged Parcel at Delivery

If the outer package appears heavily damaged, torn, leaked, or tampered with at the time of delivery, you should:

• take photos immediately;
• note the issue at the time of receipt where possible;
• avoid using the product;
• contact us within 24 hours with proof.

Failure to report visible transit damage promptly may affect claim eligibility.

16. Contact for Claims

For approved support requests, contact us at:

Sisira Organics
Shop#5, Main Rd, Satyam Junction, Maddilapalem, Visakhapatnam, Andhra Pradesh 530013
Email: sisiraorganics@gmail.com
Phone/WhatsApp: +91 807 428 0439
Website: www.sisiraorganics.com

Please include:

• order number,
• full name,
• registered phone number,
• issue description,
• supporting photos or video.

17. Final Decision

All return, refund, replacement, and store credit decisions made by Sisira Organics after review and verification shall be considered final, subject to applicable consumer protection law.

Due to the consumable and hygiene-sensitive nature of our products, Sisira Organics follows a strict no-return and limited refund policy. Returns or refunds are considered only for verified cases such as wrong item, transit damage, tampered package, or genuine product defect reported within 24 hours of delivery with proper proof.